People-Centred Care

At our imaging center, we prioritize people-centred care by ensuring that every patient feels respected, informed, and supported throughout their diagnostic journey. Key practices include:

1. Clear Communication: Technologists and staff explain each procedure in simple, reassuring language, addressing questions and reducing anxiety before imaging begins.
2. Respect & Dignity: Patients are treated with sensitivity and professionalism, with attention to privacy during preparation, positioning, and examination.
3. Individualized Care: We adapt our approach based on each patient’s needs - including mobility limitations, language barriers, cultural considerations, and emotional stress.
4. Efficient Workflow to Reduce Wait Times: Scheduling, registration, and patient flow processes are optimized to minimize delays and improve the overall experience.
5. Safety & Comfort Focus: Technologists continuously monitor patient comfort during imaging, adjust positioning, and ensure adherence to radiation-safety standards.
6. Collaborative Team Approach: Radiologists, technologists and administrative staff communicate effectively to coordinate care and ensure accurate, timely results.
7. Patient Feedback & Continuous Improvement: The center actively collects patient feedback and uses it to enhance service quality and patient satisfaction.
8. Supportive Environment: We create a calm, welcoming environment through respectful interaction, clear guidance, and compassionate staff presence.

Our imaging center is committed to providing high-quality, people-centred care by ensuring that every patient receives respectful, safe, and timely diagnostic services.

We provide a full range of diagnostic imaging services, including:

• X-ray (general radiography)
• Ultrasound (abdominal, pelvic, obstetric, vascular, small parts)
• Thyroid FNA
• Sonohysteroraphy
• Bone Mineral Density (BMD)
• Echocardiography
• Holter Monitoring

  We make access simple and patient-friendly:

• Referral-based services: Most imaging requires a requisition from a family doctor or specialist.
• Walk-in services: X-ray and Holter monitoring are available on a walk-in basis with a valid requisition.
• Appointment-based services: Ultrasound, BMD, Echocardiogram, FNA and Sonohysterograms require pre-scheduled appointments.
• Multiple booking options:
  • Phone booking through our reception team
  • Online appointment request form
  • Physician e-fax referral system

Patients receive clear instructions on preparation, arrival time, and expected duration of the exam.

Patients can easily reach us through:

• Reception / Front Desk: General inquiries, appointment bookings, result status, report release timelines
• Clinical Coordinator / Technologists: Procedure preparation, safety questions, accessibility needs
• Radiologist (through referring physician): Consultation for complex cases
• Online portal: Appointment booking

We ensure friendly, respectful communication at every point of contact.

  We prioritize timely reporting to reduce patient anxiety:

• Routine exams (X-ray, Ultrasound): Results are typically sent to the referring physician within 3-4 Days
• Urgent or abnormal findings: Radiologist contacts the referring physician immediately
• Biopsy & FNA results: Usually available within 3-7 business days
• Cardiac tests (Holter, Echo): Reports completed within 3-5 business days

Patients are informed that results are communicated directly to their referring healthcare provider, who will discuss the findings and next steps.

  Throughout the entire diagnostic process, we ensure:

• Respect, dignity, and privacy
• Clear communication before, during, and after exams
• Cultural sensitivity and individualized care
• Minimized waiting times and efficient workflow
• Comfort and safety as top priorities
• Continuous quality improvement based on patient feedback